Shipping & Returns
|Australia wide courier||$10 per board|
|International Shipping - selected countries||$45 per board|
|If your shipping destination is not an option in the checkout please send an email to email@example.com with a clear list of what you would like to order along with your shipping address, and we would be happy to quote you.||
We send our online orders via Fastway Couriers or Australia Post, depending on your location and the size of your parcel. We do not deliver to PO Box addresses, Parcel Lockers, or remote areas.
Please allow 2-10 business days for your order to arrive, location depending.
Online Purchase Exchanges:
If you are not happy with a product you have purchased from our store, please write to us within 7 days from the day you received the goods to advise us you'd like to do an exchange. Goods will need to arrive back to us within 14 days of their delivery date. You are required to pay for all postage and handling expenses related to your exchange. Return parcels must have tracking.
Please email your return tracking parcel information to firstname.lastname@example.org
If your online order arrived to you damaged please contact us immediately and send clear images of the damaged goods and the packaging to email@example.com. Once we have assessed the images we will be in touch to make arrangements accordingly.
Other Shipping info:
Buyers are responsible for any customs and import taxes that may apply. Timber Alley is not responsible for delays due to customs.
We do not refund for lost or stolen packages.
If you would like to purchase insurance for your order, please contact us prior to finalizing your purchase regarding the rate.
We are not responsible for items not received due to an incorrect address.
We will not be responsible if the postal service has left a notification and items were not recovered from your local office.
Additional policies: We aim to display the colors and finish of the products as accurately as possible, however resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colors and finish cannot be guaranteed.